Troubleshoot Phone Issues
Click your phone service issue below. Our Support Wizard will guide you step-by-step and help you solve the problem. My phone has no dial tone All my calls go straight to voicemail I can't hear the caller I can't make phone calls I always get a busy signal when I make a call [...]
Home Phone Unlimited
Home Phone Unlimited is an advanced voice service that works on Ziply Fiber's fiber-optic network. It uses your home phones connected to your existing phone jacks. Remember to dial the entire 10-digit telephone number every time you make a call inside the U.S. Important 911 Information During a [...]
Manage Calls and Messages
Your voicemail service helps you manage your calls and messages. You can listen to messages from anywhere, update your greeting as often as you like, save messages indefinitely, and so much more. Download the user guide: Home Voicemail (pdf)Need to turn off your voicemail? Give us a call at [...]
Battery Backup
Your Home Phone Unlimited service uses electrical power to function. If you lose power a battery backup unit (BBU) will provide power to your phone and keep it connected to make phone calls, including emergency 911 calls. To be sure you are protected with this function, we've partnered with [...]
Digital Phone Calling Features
Your Digital Phone calling plan includes a variety of helpful calling features. The Calling Features User Guide shows you how to use them all. Most Popular Calling Features^ Here's a chart to help you turn the most popular calling features on or off. Calling [...]
Long Distance Call Problems
Here are 3 possible reasons why you can't make long distance calls: Your Call Forwarding service is turned on. There is a physical problem at a telephone switch. Your payment is overdue so your long distance calling service is restricted. Please try our Support Wizard to help diagnose [...]
Troubleshoot Your Battery Backup Equipment
The Battery Backup Unit (BBU) and the Power Supply Unit (PSU) are required for Digital Phone service to the Optical Network Terminal (or ONT). Each Battery Backup Unit must have a Power Supply Unit that plugs into an outlet, supplying power to it. Each Power Supply Unit has a small green [...]
How to block unwanted calls and manage call blocking
Call Block allows you to block calls from specific phone numbers and telemarketers. Blocked callers hear a voice recording that says you’re not currently accepting calls. Block a specific phone number Press * 6 0 (on a rotary phone, dial 1.1.6.0). Listen to the voice-recorded [...]
Local Area Code Changes
When parts of the country grow to have too many local phone numbers, changes are needed. Sometimes new area codes are introduced. That can mean that people have to dial their own area code to complete a local call. These changes are overseen by the North American Numbering Plan Administration [...]